This Shipping & Delivery Policy outlines the procedures and guidelines for shipping and delivery of products purchased from our ecommerce website. By placing an order with us, you agree to adhere to the following terms:

  1. Shipping Zones: a. We offer shipping services to specified regions or countries as indicated on our website. Please ensure that your shipping address is within our designated shipping zones. b. If your shipping address falls outside our shipping zones, we reserve the right to cancel your order or charge additional fees for shipping.
  2. Shipping Methods: a. We utilize reputable shipping carriers to deliver your products safely and efficiently. b. The available shipping methods and associated costs will be displayed during the checkout process. Please select the preferred shipping method that suits your needs.
  3. Order Processing Time: a. We strive to process and ship orders promptly. Order processing time includes verification, packaging, and handing over to the shipping carrier. b. The estimated order processing time is 3 days . Please note that this is an estimate and delays may occur due to unforeseen circumstances.
  4. Shipping Time: a. Shipping time refers to the transit time required for the package to reach its destination from the moment it is handed over to the shipping carrier. b. The estimated shipping time is 10 days. Please note that this is an estimate and actual delivery times may vary depending on the shipping carrier and other factors beyond our control.
  5. Tracking Information: a. Once your order has been shipped, we will provide you with tracking information, if available, to track the progress of your package. b. It is your responsibility to monitor the tracking information and contact the shipping carrier directly for any inquiries or issues related to the delivery.
  6. Delivery Address: a. Please ensure that the shipping address provided during the checkout process is accurate, complete, and up to date. We will not be responsible for any delays or non-delivery resulting from incorrect or incomplete addresses provided by you. b. If you need to change the shipping address after placing the order, please contact our customer support as soon as possible. We will make reasonable efforts to accommodate the change, but we cannot guarantee that it can be modified.
  7. Customs and Duties: a. For international orders, customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the recipient. These charges may vary and are determined by the customs authorities in the destination country. b. We are not responsible for any customs duties, taxes, or fees incurred during the importation process. Please contact the customs authorities in your country for more information on applicable charges.
  8. Non-Delivery and Damaged Packages: a. In the event of non-delivery or if you receive a package that appears to be damaged during transit, please contact our customer support within a reasonable time. b. We will investigate the matter and, if necessary, initiate a claim with the shipping carrier. Please retain all packaging materials and provide any relevant information or evidence to assist in the investigation.
  9. Delivery Delays: a. While we make every effort to ensure timely delivery, we are not responsible for delays caused by circumstances beyond our control, including but not limited to natural disasters, weather conditions, customs delays, or logistical issues faced by the shipping carrier.
  10. Additional Terms: a. We reserve the right to modify or update this Shipping & Delivery Policy at any time without prior notice. The updated policy will be effective upon posting on our website. b. By continuing to use our website and placing orders after any modifications, you acknowledge and accept the revised terms.
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