This Refund & Cancellation Policy governs the procedures and guidelines for refunds and cancellations for products purchased from our ecommerce website. By placing an order with us, you agree to adhere to the following terms:
- Cancellation: a. You may cancel your order free of charge before the order is shipped. Once the order has been shipped, it cannot be canceled. b. To request a cancellation, please contact our customer support as soon as possible, providing your order details. We will make reasonable efforts to accommodate your cancellation request.
- Refunds: a. Due to our zero return policy, we do not offer refunds or exchanges for products after they have been shipped, unless the product is damaged or defective upon receipt. b. If the product you receive is damaged or defective, please contact our customer support within a reasonable time and provide relevant information and evidence, such as photographs, to support your claim. c. We will review the information provided and, if necessary, initiate a return process or refund according to our assessment of the situation. d. Refunds, if approved, will be processed using the original payment method used for the purchase. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.
- Non-Returnable Items: a. Certain products may be non-returnable and non-refundable, including but not limited to perishable goods, personalized items, downloadable products, and products specified as non-returnable on our website. Please review the product description carefully before making a purchase.
- Damaged or Defective Products: a. If you receive a damaged or defective product, please contact our customer support within a reasonable time from the date of receipt. b. We may request additional information or evidence, such as photographs or a detailed description of the damage or defect, to assess the situation. c. If the damage or defect is confirmed, we will provide instructions for returning the product, and upon receipt, we will initiate the refund or replacement process, as determined by our assessment.
- Order Modifications: a. Once an order has been placed and confirmed, modifications to the order, including changes to the product, quantity, shipping address, or other details, may not be possible. b. If you need to make any modifications, please contact our customer support as soon as possible. We will make reasonable efforts to accommodate your request, but we cannot guarantee that modifications can be made.
- Special Promotions and Offers: a. Refunds and cancellations for products purchased through special promotions, discounts, or offers may be subject to additional terms and conditions specified at the time of the promotion or offer. b. Please review the terms and conditions of the specific promotion or offer to understand any applicable refund or cancellation policies.
- Amendments to the Policy: a. We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice. The updated policy will be effective upon posting on our website. b. By continuing to use our website and placing orders after any modifications, you acknowledge and accept the revised terms.
If you have any further questions or concerns regarding our Refund & Cancellation Policy, please contact our customer support.